Chief of Staff to Global Head of Operations

Location: Hong Kong Salary: Competitive
Sector: Financial Services Specialism: Operations / Change / Transformation, Strategy
Type: Permanent Contact: James Roberts

Our client is a multinational investment bank and financial services holding company.


- This role is responsible for providing direct support to the Global Head of Operations across all areas of responsibility, both within Operations and external activities.

- This includes but is not limited to:

- Strategic projects / Change Execution – managing projects, either internally or externally driven, to achieve the Global Head of Operations’ objectives, e.g.

- Communication – developing and executing communication strategy, both internal and external

- Stakeholder and relationship management - liaison with and direction of Senior & Executive Management across Ops

- Serving as integral interlink between COO office, Strategy & Transformation teams, and Global head of Operations


Knowledge & Experience / Qualifications

- Proven ability to articulate and synthesise complex issues concisely and in simple language to support problem analysis

- Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels

- Proven experience of positive, challenging interactions with senior executives

- Outstanding relationship management, collaboration and influencing skills

- Strong background in financial/analytical reasoning, including being able to contextualise financial data into business activities and conclusions

- Practical experience of business transformation activities

- High level of personal drive and motivation to ensure delivery of a broad range of outputs

- Proven abilities in working across cultures

- Strong knowledge of the external environment – regulatory, political, competitors etc.

- Strong knowledge of Global Operations and HOST in general

- Educated to graduate degree level in business management related field or associated relevant business experience