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Director of Client Services

Location: London Salary: Very Competitive
Sector: Telecoms / Media / Technology Specialism: Operations / Change / Transformation, Strategy
Type: Permanent Contact: Greg Limb
COMPANY: 

Our client is a fast-growing international technology business. Since their inception less than 20 years ago, they have worked closely with a very broad range of customers, offering a varied approach to servicing this ever-growing market. Now Private Equity backed, our client is looking to strengthen their senior leadership team to continue offering bespoke and innovative solutions.

ROLE:

The Director of Client Services is ultimately responsible for leading, facilitating and improving their capability to support the delivery of bespoke support to their customers.

This is a growth segment within the business and as such the role will require a go to market thinker and executor, coupled with the capability to lead and manage through change.

- Direct Reports: 6

- Total team: 60 to 80 individuals consisting mainly of Service Delivery Managers and Lead Technicians that supports the EMEA customer base.

- Budget: Includes headcount and all costs associated with your responsible area.

- There will be a close working relationship with the Technical Support and Sales leadership teams to ensure alignment in their approach to managing customer service and customer relationships

REQUIREMENTS:

- My client is looking for an individual who has experience in both a consulting experience and a commercial position within industry.

- Good understanding of the IT industry and various technologies.

- Significant operational management experience within a mission critical environment.

- Compelling business case formation and follow through.

- Strong negotiation skills with suppliers and customers.

- Ability to meet challenging targets within tight deadlines.

- Proven track record of leading change and meeting strategic objectives.

- A great attitude with internal customers and external parties, excellent written, verbal, and communications skills.

- Ability to inspire and motivate others.

- Strong attention to data, evidenced results and the management of data reporting to board level.