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  • Contact:

    Hartaz Kaur

  • Specialism:

    Operations / Change / Transformation


Our client is a leading telecommunications company in the region that prides itself on customer first, digitally enabled experiences. They are growing their digital transformation team to run Digital ‘Factories’ across the business.

The chosen candidate gets the opportunity to work with a cross functional team to design, build and roll-out products that deliver on our client’s core product vision and strategy. The company is seeking to expand on its digital capabilities and their ability to deliver Minimum Viable Products (MVP) based solutions in an agile manner.


The Tech Lead will be focused on digital transformation for enterprise products and create digital-first experiences that drives new revenue streams and accelerates existing product lines with innovative features and completely automated operations

Responsibilities include:

- Developing and optimizing omnichannel solutions with digital at the core for the customers

- Advocate strong technology and business thought leadership in the company by identifying market trends.

- Define and drive development lifecycles of transformation initiatives.

- Provide expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, UX Design, Business Transformation, and other organizations.

- Analyse product performance and A/B tests and define further improvements.

- Collaborate with UX on Design Sprints.

- Run discovery sessions and biweekly agile sprints; leading new product launches and product redesigns for optimal customer experiences.

- Organize feature backlog to optimize delivery in alignment with business priorities.

- Prioritize productionizing customer feedback; utilizing customer focus groups, usability studies, workshops, industry best practices, and customer calibration calls to continuously optimize the customer experience


- Bachelor’s Degree from established university in Business or Engineering, MBA Is desirable

- Extensive industry experience in telco, with at least 5-6 years in managerial capacity

- Proven ability to deliver digital transformations in large corporations with complex IT legacy systems

- Led and organized management workshops; Experience engaging or working in the start-up environment

- Proven ability to deliver digital transformations in large corporations with complex IT legacy systems

- Proven experience in embedding agile methodologies across a corporate organization

- Cross-functional / BU understanding; Domain expertise in organization structures